Your Privacy, Our Promise

Introduction
The Healing Village, Inc. (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding the personal and health information of everyone we serve, including our patients, community members, donors, volunteers, and visitors to our website. We respect your trust and act with transparency in our data and information practices.

1. What Information We Collect
We may collect the following types of information:

• Personal and Demographic Information: Name, address, email, phone number, date of birth, emergency contacts, insurance information, and demographic details as required for care or communication.
• Health and Medical Information: Medical history, diagnosis, treatment records, and consultation notes as needed for your healthcare.
• Billing and Donor Information: Payment details, billing history, donation amounts and dates, or information related to your giving history.
• Website Information: Information voluntarily provided through our website forms, event registrations, newsletter sign-ups, and limited usage data (e.g., analytics, cookies) to help improve our web services.

2. How We Use Your Information
We use collected information only to:

• Deliver and coordinate appropriate healthcare and wellness services
• Manage appointments and billing
• Communicate important information related to treatment or programs
• Comply with legal and regulatory requirements (such as HIPAA for health data security)
• Process donations and provide tax receipts as a registered 501(c)(3) nonprofit
• Improve our programs, community outreach, and website experience
• Communicate organizational news, events, and fundraising campaigns (with opt-out options)

3. How We Protect Your Information
We maintain physical, electronic, and procedural safeguards that comply with federal and state regulations to protect all your personal, health, and financial data. Access to identifiable information is limited to authorized staff and providers, only as needed for care, administration, compliance, or donor engagement.

4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share information:

• With healthcare providers directly involved in your care (with your authorization as required by law)
• With third-party partners only as necessary for clinic operations (e.g., billing companies, EHR platforms) and in compliance with privacy laws
• When legally required by public health, court order, or regulation
• With your explicit consent for referral, collaboration, or special programs

5. Your Choices and Rights

• You may request access to, update, or correct your information at any time
• You have the right to opt out of mailings, newsletters, or fundraising communications
• You may request restriction of certain uses or disclosures of your health information as permitted by law

6. Website Privacy
Our website may contain links to other sites. We are not responsible for the content or privacy practices of external sites. We use security protocols to keep online data safe.

7. Policy Updates
We may update this policy as our clinic grows or as laws require. The most current version will always be posted on ourhealingvillage.org.

Contact Us
For questions about this policy, your privacy rights, or to make a request regarding your information, please contact:
The Healing Village, Inc.
📧 admin@ourhealingvillage.org
🌐 ourhealingvillage.org

Statement:
To build thriving communities by delivering life-changing healthcare solutions through equitable care, cultural connection, education, and transformative health practices—one individual, one family, and one community at a time.

Thank you for entrusting The Healing Village, Inc. with your care, partnership, and support. We are committed to advancing health, dignity, and privacy for all.